Privacy Policy

Water Damage Champ ("we," "us," or "our") operates waterdamagechamp.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us for restoration services.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Submit a quote request or contact form on our Site
• Call our emergency line or office number
• Email us directly
• Request a property inspection or restoration estimate

This information may include your name, email address, phone number, property address, ZIP code, and a description of your damage or service need.

Information Collected Automatically

When you visit our Site, we automatically collect:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on those pages
• Referring URL
• Device type and operating system

We use Google Tag Manager and Google Analytics to help us understand how visitors use our Site. This data is aggregated and anonymized.

2. How We Use Your Information

• Respond to your service inquiries and provide restoration estimates
• Schedule property inspections and coordinate restoration work
• Communicate with you about your project status
• Process and coordinate with your insurance company on your behalf
• Send service confirmations and follow-up communications
• Improve our Site content and user experience
• Comply with applicable laws and regulations

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

3. How We Share Your Information

• Service providers: Third-party vendors who assist us in operating our Site and delivering services (e.g., email delivery, CRM, scheduling software), contractually bound to keep your information confidential.
• Insurance companies: When you authorize us to coordinate your insurance claim, we share relevant project documentation with your carrier.
• Subcontractors: Licensed restoration subcontractors performing work at your property as part of your restoration project.
• Legal requirements: When required by law, court order, or governmental authority.

4. Cookies

Our Site uses cookies to improve your browsing experience and analyze Site usage. We use essential cookies (required for functionality), analytics cookies (Google Analytics), and marketing cookies (Google Ads). You can instruct your browser to refuse cookies, though some Site features may not function properly without them.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Our Site is served over HTTPS and all form submissions are encrypted in transit. No method of transmission over the internet is 100% secure.

6. Data Retention

Customer project records are typically retained for seven years in accordance with California contractor recordkeeping requirements. Analytics data is retained for 26 months. You may request access to or deletion of your records at any time.

7. California Privacy Rights (CCPA)

As a California resident, you have the right to:

• Know what personal information we have collected about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise your California privacy rights, contact us at service@waterdamagechamp.com or call (888) 510-9436. We will respond to verified requests within 45 days.

8. Children's Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the Site constitutes acceptance of the revised policy.

10. Contact Us